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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Reporting And Dashboards

    How to configure FocalScope Dashboards

    Dashboards, like reports, are an excellent way to determine the overall operational capacity and efficiency of your entire business. Dashboards have ...

    How to configure Focalscope Graphs in Dashboards

     Graphs in the Focalscope Dashboard can be helpful in displaying data in the simplest way possible.      Tutorial to copy and modify an existing Fo...

    How to convert V1 live reports to V2

    V2 live reports have an advantage over V1 in that they are easier to construct and the report data is embedded in the Excel file itself instead of re...

    How to correctly set 'category mapping' for FocalScope reports

    The 'Mappings for category columns' are specifically designed for users to precisely match category data they are interested in to the Category Name ...

    How to create and configure a FocalScope report

    The new FocalScope reporting engine was specially designed to improve usability, functionality, and the distribution of FocalScope reports. This arti...

    How to create new custom data fields in FocalScope reports

    FocalScope's default reports can be customized extensively with Excel's pivot tables and charts. However, sometimes the default data fields in a Foca...

    How to download a live report

    FocalScope use of live Excel reports allows exceptional customization of the report data in FocalScope. This article details how to correctly downloa...

    How to download FocalScope reports from report notifications

    The new FocalScope reporting engine was specially designed to improve usability, functionality, and the distribution of FocalScope reports. This arti...

    How to focus on underlying data in Excel pivot tables / charts

    This article details how you can focus on the underlying FocalScope data that was used to calculated the results in pivot tables and charts. This fea...

    How to generate combined custom reports

    Some FocalScope reports can be combined with other FocalScope reports to create more detailed reports that incorporate multiple report metrics. This ...

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