See what success looks like with FocalScope

Learn how companies like yours are using FocalScope to deliver top-notch customer service and drive business growth.

Over 3,000 leading companies use FocalScope

See how innovative companies achieve customer service excellence. Follow in their footsteps.

Supporting Aller's brands with one ticket system

To serve its growing customer base, Danish publisher Aller Media uses FocalScope to consolidate and enhance email support and management for multiple brands.

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How Pronto answers 600 calls a day in 3 seconds

Equipped with FocalScope’s suite of omnichannel solutions, call center provider Pronto expanded its range of services to include email, live chat, SMS and Facebook – while ensuring SLAs are met.

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Helping DHL handle more emails in less time

Using FocalScope’s advanced routing intelligence, the global transport operator automatically distributes vast volumes of customer emails to optimise response times.

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Top Tours handles emails 3x faster than before

Using FocalScope and its integration with reservation system Amadeus, travel agency Top Tours is able to speed up response rates and handle higher request volumes. Read more >

Network Courier streamlines operations

With minimal support, Network Courier integrated FocalScope into their existing software ecosystem seamlessly, using it to improve customer engagement and relationships.

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Agape deploys 3 contact centers with hybrid model

Once a small team with 15 agents, Agape Connecting People now operates 3 contact centers serving global consumer brands, telco providers and banks.

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WhiteAway scales up their online business

To engage customers and drive online sales, e-commerce white goods retailer WhiteAway uses FocalScope live chat to address customer enquiries.

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How Radisson Blu boosts handling times

International hotel chain Radisson Blu runs FocalScope to provide unparalleled customer support on email, and process room reservations faster than before. 

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How Atea handles 16,000 emails every week

Nordic IT provider Atea leverages FocalScope email ticketing to tackle massive request volumes, powering up its customer service speed and quality across the board.

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