Provide instant support, round the clock
More than 70% of customers expect quick answers to simple questions on live chat. Make it happen with FocalScope’s AI-powered chatbots. Have them offer proactive support, answer basic requests, pull articles from your online knowledge base, and transfer sessions to real people when needed.
Boost your customer service with conversational AI
Automate customer care
FocalScope chatbots can handle about 35% of live chat queries on their own. Save time for customers and agents by automating basic resolutions using conversational AI and machine learning.
Get an extra teammate
Give your customer service team an extra set of helping hands. With instant resolution, automated context collection and smart transfer capabilities, FocalScope chatbots offer unique virtual and human agent synergy.
Chatbots are online 24/7, even when agents are busy or offline. Use chatbots to handle low-priority enquiries and generate leads automatically. If needed, FocalScope chatbots will transfer live chat sessions to the agent.
Shift summary (Day)
First-touch bot resolution
Transferred to agents
Sessions missed by agents
Why customers love FocalScope chatbots
Pleasant small talk
FocalScope chatbots can exchange greetings, discuss the weather, and engage customers in all manners of small talk.
Set up FocalScope chatbots for different purposes using our pre-existing templates, built based on industry best practices.
No coding required
Make direct changes to your chatbot easily using FocalScope’s built-in bot editor. There’s no code involved – just click, update, and save.
Measure bot performance
FocalScope’s built-in data analytics allows you to measure bot performance on live chat. Examine critical metrics such as first-touch resolution rates and customer satisfaction. Use data insights to further improve your chatbot.
Connect to external systems so that chatbots can do more. For instance, integrate with order systems to allow chatbots to retrieve order statuses. Or, connect with CRMs so that they can update customer information.
30+ languages supported
FocalScope chatbots speak more than 30 languages, and come with auto-language detection capabilities.
FocalScope for Travel
“FocalScope is clearly designed and developed by people who understand customer support in the travel industry. This is the best software I have seen in the market for email management, live chat and telephony. It’s all seamlessly connected. It’s flexible. Best of all, it is integrated to Amadeus.
With FocalScope, we have seen that we can provide faster response times to our customers, have better overview of the email flow, and work side by side in more office locations. FocalScope is a winner and I would highly recommend this tool to any company.”
Founder, Top Tours
FocalScope for Retail
“What I really like about FocalScope is that it allows us to manage all our communication channels within one application. With it, I can manage customer service teams across our 60+ retail outlets and online shop. It is very easy to setup call flows, IVRs, operating hours, queues, and the agent pop up window just to name a few.
I like that we have a full call log and option to record calls. The wall boards and reporting makes it easy for us to monitor performance and SLAs across all channels. Thumbs up.”
Customer Service Manager, Silvan
FocalScope for Publishers
“I love the fact that we can consolidate all our brands in one customer support system. FocalScope enables us to handle emails based on priority and automation rules. We can later obtain statistics for all customer-agent interactions and review our agent performance. Great product.”
Customer Service Chief, Aller Media
FocalScope for Contact Centers
“FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons.
FocalScope’s interface is straightforward. We can onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”
Founder, Agape Connecting People
Connect with customers on their terms
Leverage FocalScope to deliver customer satisfaction on every channel.
Handle millions of emails accurately and efficiently every day.
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Message customers via SMS, Telegram, WhatsApp, Facebook.
Help customers help themselves with FAQs and support articles.