Configuring and using the 'tickets by category' report

The new FocalScope reporting engine was specially designed to improve usability, functionality, and the distribution of FocalScope reports. This arti...

Creating custom pivot tables for FocalScope report

FocalScope's raw report data is the foundation on which you can build highly customized reports that represent the sections of data most relevant to ...

Custom Excel templates for FocalScope - email statistics

The 'email statistics' template attached to this article is designed to show general information about emails, such as emails states, email assignmen...

Custom Excel templates for FocalScope - emails per domain

The 'emails per domain' template attached to this article is designed to show the amount of emails sent and receive for a particular email domain (e....

Custom Excel templates for FocalScope - Number of personal incoming emails per agent

FocalScope gives users the ability to create customized templates to arrange and represent the report data most relevant to their needs. Attached is ...

Custom Excel templates for FocalScope - response time summary

The 'response time summary' template attached to this article is designed to show the average, minimum, and maximum response times per agent. This te...

Custom Excel templates for FocalScope - ticket statistics

The 'ticket statistics' template attached to this article is designed to show general information about tickets, such as ticket states, ticket assign...

Custom Excel templates for FocalScope - weekly email statistics

FocalScope grants users the ability to create customized templates to show and arrange the report data most relevant to their needs. Attached is an e...

Custom Excel templates for FocalScope - weekly ticket statistics

FocalScope grants users the ability to create customized templates that show and arrange the report data most relevant to their needs. Attached is an...

Explanation of fields in response-time reports

To get the most out of your FocalScope reports, it is critical that you understand what data is  presented in the various fields  of the report. This...