The new FocalScope reporting engine was specially designed to improve usability, functionality, and the distribution of FocalScope reports. This arti...

FocalScope's raw report data is the foundation on which you can build highly customized reports that represent the sections of data most relevant to ...

The 'email statistics' template attached to this article is designed to show general information about emails, such as emails states, email assignmen...

The 'emails per domain' template attached to this article is designed to show the amount of emails sent and receive for a particular email domain (e....

FocalScope gives users the ability to create customized templates to arrange and represent the report data most relevant to their needs. Attached is ...

The 'response time summary' template attached to this article is designed to show the average, minimum, and maximum response times per agent. This te...

The 'ticket statistics' template attached to this article is designed to show general information about tickets, such as ticket states, ticket assign...

FocalScope grants users the ability to create customized templates to show and arrange the report data most relevant to their needs. Attached is an e...

FocalScope grants users the ability to create customized templates that show and arrange the report data most relevant to their needs. Attached is an...

To get the most out of your FocalScope reports, it is critical that you understand what data is  presented in the various fields  of the report. This...