Flexible deployment options to suit your business

We offer cloud, on-premise or hybrid deployment modes for all businesses. Regardless of your business type,
locations, or complexity, we will work with you to design the best solution.

Cloud solution

Get started in no time by signing up for the FocalScope cloud solution. Leverage the built-in setup wizard to configure the system or let our implementation consultants help you to get maximum benefits out of solution.

On-premises deployment

In some situations, companies may prefer on-premise deployment over cloud. Our service team will install and deploy the FocalScope technology stack on top of your existing Microsoft SQL database within your existing IT infrastructure.

Hybrid deployment

For companies with multiple sites in different geographies, a hybrid deployment could be the best solution. Install one or more FocalScope Voice Managers and let our cloud solution be the control panel that brings it all together.

Our award-winning approach

At FocalScope, helping our clients achieve impact is top priority.
We insist on being 100% hands-on to ensure you get an optimised solution.

Implementation

At the starting phase, we will listen to your requirements, understand pain points, and learn about your business needs. Based on each unique context, we will propose a tailored implementation.

Project leadership

We will work closely with you to roll out the FocalScope solution. Our implementation consultants have the expertise to lead and drive the project every step of the way.

Training

FocalScope’s interface is well-known for its user-friendliness and intuitive design. To facilitate quicker onboarding, we also provide training for agents and management staff.

Integration

If any customisation or integrations are required, we will work with you to ensure a seamless user experience. Explore out of the box integrations, or develop your own using FocalScope open APIs.

Online manuals

We provide in-depth articles, tutorials and FAQs in our online help center. Users can look up a broad range of information at their own convenience, or contact us for further support.
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24/7 support

Beyond implementation, we provide 24/7 support from real people. Additionally, FocalScope is constantly being updated with brand new features, so you’ll be hearing from us every now and then.

Explore the FocalScope omnichannel suite

Discover how you can use FocalScope to drive customer service improvements across every channel.

Email ticketing

Handle millions of emails accurately and efficiently every day.

Voice

Flexible and scalable telephony system for big and small businesses.

Live chat and bots

Interact with website visitors in real time and boost conversion.

Social media

Message customers via SMS, Telegram, WhatsApp, Facebook.

Knowledge base

Help customers help themselves with FAQs and support articles.

Ready to deploy?

Get in touch with us to discuss your implementation needs.