Flexible deployment options to suit your business
We offer cloud, on-premise or hybrid deployment modes for all businesses. Regardless of your business type,
locations, or complexity, we will work with you to design the best solution.
Cloud solution
Get started in no time by signing up for the FocalScope cloud solution. Leverage the built-in setup wizard to configure the system or let our implementation consultants help you to get maximum benefits out of solution.
On-premises deployment
In some situations, companies may prefer on-premise deployment over cloud. Our service team will install and deploy the FocalScope technology stack on top of your existing Microsoft SQL database within your existing IT infrastructure.
Hybrid deployment
For companies with multiple sites in different geographies, a hybrid deployment could be the best solution. Install one or more FocalScope Voice Managers and let our cloud solution be the control panel that brings it all together.
Our award-winning approach
At FocalScope, helping our clients achieve impact is top priority.
We insist on being 100% hands-on to ensure you get an optimised solution.
FocalScope for Manufacturing
“FocalScope is the perfect software system for customer support. It is really simple and easy to use. It has helped our service department to get a better overview and enable faster response time to customer inquiries.
I like that the weekly traffic and performance reports are automatically sent to my email inbox for easy access. We have deployed the entire solution our own inhouse server. Whenever we need any support from FocalScope, we get almost instant help. Keep up the good work.”
Lars J.
Service Manager, Bramidan
FocalScope for Ecommerce
“My experience with FocalScope support system has been entirely positive and over a long time. We started using it because it was inexpensive compared to similar solutions.
Installing the FocalScope thick client makes it smooth and fast. The tool is great during travel because I can still access it from browsers. I also have their app on my Android phone, which sends push-notifications for incoming emails.”
Brian H.
Director, Copenhagen Air Experience
FocalScope for Manufacturing
“FocalScope is a great email tool to handle shared email accounts. Better teamwork and more transparent overview of all our shared inboxes. FocalScope is similar to Outlook so it is a piece of cake for staff to adapt to it. The entire solution is built on Microsoft SQL, a big advantage for us in terms of consolidating reporting data from multiple sources.
Live chat allows customers to easily contact us for an almost immediate response. It is much easier for new clients to take that first step in getting to know more about our products.”
Rasmus E.
General Manager, PJ Diesel
FocalScope for Logistics
“We were impressed to hear FocalScope could be integrated with our existing software ecosystem, which enabled us to connect different systems together seamlessly. As a customer support tool, it helps our staff better communicate with each other and our customers.
The FocalScope team is amazing. In addition to providing a smooth implementation, they share best practices and help us to get maximum benefits out of the system.”
VS Kumar
Managing Director, Network Courier
Explore the FocalScope omnichannel suite
Discover how you can use FocalScope to drive customer service improvements across every channel.
Email ticketing
Handle millions of emails accurately and efficiently every day.
Voice
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Social media
Message customers via SMS, Telegram, WhatsApp, Facebook.
Knowledge base
Help customers help themselves with FAQs and support articles.