One Stop Solution for

Email, Live Chat and Phone

Sign up for a 30 days free trial.

Keep agents and customers happy.

  • SMALL CLOUD
    • $ 9 Per agent per month
      • Up to 2 Agents
      • Up to 2 Email Addresses
      • 2 GB
      • Email Ticketing
      • Live Chat
      • 24/5 Support

    • 30 Days Trial
  • CLOUD
    • $ 39 Per month per agent
      • Unlimited Email Addresses
      • 30 / 60 / 90 GB
      • Email Ticketing
      • Live Chat
      • 24/7 Support
      • Customer Portal
      • Satisfaction Survey
      • Twitter and Facebook
      • Multibrand Support
      • Reporting and Dashboards

    • 30 Days Trial
  • ON PREMISE
    • $ 39 Per month per agent
      • Unlimited Email Addresses
      • Unlimited GB
      • Email Ticketing
      • Live Chat
      • 24/7 Support
      • Customer Portal
      • Satisfaction Survey
      • Twitter and Facebook
      • Multibrand Support
      • Reporting and Dashboards
      • Dedicated Server
      • Dedicated IP Address
      • Access to SQL Database
      • VPN (IPSEC)

    • Sign Up
BUILT-IN ADD-ON
  • PHONE SYSTEM
    • Contact Us
      • Multiple Phone Lines
      • Multi Country Support
      • Welcome Greetings
      • Waiting Music
      • IVR Phone Trees
      • Business Hours
      • Phone Queues
      • Call Rules
      • Transfer Calls
      • Call Back
      • Click To Dial
      • Call Recording
      • Voicemail
      • Agent Screen Pop Up
      • Ticket Creation
      • SIP Trunk
      • Reporting and Dashboard
      • 24/7 Support

    • Contact Us

Deliver outstanding customer service – no matter the size of your business.

Payment options

We accept payment via bank transfer and all major credit cards including Visa, MasterCard, American Express and PayPal. We offer invoicing, we accept purchase orders and we also offer flexible billing cycle.

Data security

FocalScope servers are hosted in corporate high-capacity secure data center that is protected and monitored 24/7. We are EU safe harbour compliant and we support SSL encryption for maximum data safety.

30 days free trial

No credit card is required. When you sign up for a plan, you automatically get a 30-days trial.  Your new system will be ready instantly. Anytime during the trial you can upgrade to a pay plan to continue using the solution.

What is an agent

An agent in FocalScope is a named user login to the system. Each customer service staff, supervisor and manager needs their own named user license. You can add as many agents to your system as you like.