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Simple pricing for businesses of all sizes

Start your omnichannel journey today

30-days free trialNo credit card required 3000+ customersTrusted by governmentsGDPR compliant

Small cloud

For smaller teams with up to 2 agents. 

$9 Per agent per month

Up to 2 email accounts
Up to 2GB storage
Email ticketing
Live chat
24/5 support
30-day free trial

Cloud

Get the full benefits of FocalScope on secure cloud.

$39 Per agent per month

Unlimited email accounts
30 / 60 / 90GB storage
Email ticketing
Live chat
24/7 support
Customer card
Live dashboards
70+ Microsoft Excel reports
Routing, queues and SLA
Facebook, WhatsApp, SMS
Knowledge base
Multibrand support
30-day free trial

On-premise

Deploy FocalScope securely on-premises.

$39 Per agent per month

Unlimited email accounts
Unlimited storage
Email ticketing
Live chat
24/7 support
Customer card
Live dashboards
70+ Microsoft Excel reports
Routing, queues and SLA
Facebook, WhatsApp, SMS
Knowledge base
Multibrand support

On-premise features

Dedicated or virtual server
Dedicated IP address
Access to SQL database
VPN (IPSEC)
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Voice

Add voice to your omnichannel suite.

Contact us for pricing plans

Native built-in softphones
SIP-based phones
IVR phone trees
Text-to-speech
24/7 support
Customer card
Live dashboards
70+ Microsoft Excel reports
Routing, queues and SLA
Turn calls into tickets
Agent pop-up form
Multi-site deployment
Callback widget
Click to dial
Call recording and transcript
Call barging
Warm transfer
Welcome greetings
Sign up

Add on FocalScope chatbots

Leverage AI-powered chatbots to deflect up to 35% of live chat conversations. Serve up answers faster than ever. Let them handle common requests, share knowledge articles, and triage chats on behalf of human agents.

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Payment options

We accept payment via bank transfer and all major credit cards including Visa, MasterCard, American Express and PayPal. We offer invoicing, purchase orders and flexible billing cycles

Data security

Our servers are hosted in corporate high-capacity secure data centers that are protected and monitored 24/7. We are EU safe harbour compliant and we support SSL encryption for maximum data safety.

30-day free trial

No credit card is required. When you sign up for a plan, you automatically get a 30-day free trial. At any point during the trial period, you can upgrade to a paid subscription plan to continue using the solution.

What is an 'agent'?

An agent is a named user login to the FocalScope system. Each staff member, supervisor and manager needs their own named user license. You can add as many agents to the system as required.