Make yours the brand people choose first
Make it convenient for customers to reach you on their favourite apps, and easy for agents to respond to everything from FocalScope.
Don’t miss out on this fast-growing channel. Use it to send proactive messages and notify customers of any service updates, offers and promotions.
Engage customers using FocalScope’s 2-way SMS gateway. Answer texts, send out news or confirm appointments from within FocalScope.
Harness the popularity of messaging apps
Meet them where they are
More and more people are turning to messaging apps to contact businesses for its sheer convenience. Consequently, messaging is now one of the fastest and easiest ways to reach your customers effectively. Make use of this by offering new support channels, and benefit from increased sales, faster resolution times and higher customer satisfaction.
With FocalScope, you can add multiple messaging accounts across different brands and locations. This way, agents can have simultaneous conversations across various platforms without having to switch between tabs or devices.
Engage customers like a friend
Deliver customer happiness
Allow customers to interact with you while they browse through your Facebook page. Make it easy for them to ask about specific products or services through comments or direct messages (DMs).
Using FocalScope’s universal customer card, agents can also view recent interactions across all channels, past orders, as well as helpful internal notes on their preferences, and more. This provides agents with the context needed to personalise messages, and recommend products based on their habits.
At the same time, agents can also take the chance to spotlight new products or offer time-limited discount codes to drive sales.
FocalScope for Ecommerce
“FocalScope is a wonderful email and live chat solution. Emails are threaded and assigned ticket numbers automatically. I find it very smart that I can add internal notes to email tickets directly.
Live chat is easy to embed on our website and fully integrated with email ticketing. I like the fact we have all our channels in one software package. I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and fast support.”
FocalScope for Logistics
“We were impressed to hear FocalScope could be integrated with our existing software ecosystem, which enabled us to connect different systems together seamlessly. As a customer support tool, it helps our staff better communicate with each other and our customers.
The FocalScope team is amazing. In addition to providing a smooth implementation, they share best practices and help us to get maximum benefits out of the system.”
Managing Director, Network Courier
FocalScope for Contact Centers
“FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons.
FocalScope’s interface is straightforward. We can onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”
Founder, Agape Connecting People
FocalScope for Hospitality
“FocalScope is made for our industry. Our room reservation department now saves a lot of time thanks to the improved efficiency, and it took just two days for the FocalScope installation to go live.”
IT Chief, Radisson Blu
Omnichannel support made simple
Provide remarkable customer service on every channel using FocalScope’s full-suite helpdesk solution.
Handle millions of emails accurately and efficiently every day.
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Help customers help themselves with FAQs and support articles.