Create a beautiful online self-service portal
It’s a win-win situation: More than 80% of customers search for answers on their own before reaching out to customer support. With FocalScope, you can create a stunning, branded online customer portal directly linked to your existing website, and start serving up instant answers.
Share knowledge on your online customer portal
Give customers, employees and partners the information they need – instantly.
FocalScope makes it easy to create, manage and share knowledge base articles across all channels.
Quick and easy set-up
Create one or more customer portals that speaks to your brands. Fill it up with articles and start helping customers right away.
Self-help round the clock
Empower customers to help themselves online during any time of day, so they can get instant support on their own, and at their own pace.
Decrease ticket volume
Self-help and knowledge bases reduce ticket volume by 40% on average. Let agents use their skills on more complex enquiries instead.
Increase organic traffic
Boost your SEO and rankings, driving a new stream of traffic to your website.
Monitor search terms and article viewership to identify gaps in your knowledge base.
FocalScope for Ecommerce
“Whiteaway is a white goods provider. Through several online shops, franchises, and wholesalers, we supply appliances. We have tried other helpdesk software, but FocalScope fits us better. It looks and feels like an email system and enables us to run multiple online web shops in one solution.
After going live with FocalScope, we have seen a greater conversion rate on our website. We attribute this to having our sales people engage directly with customers on live chat.”
FocalScope for Logistics
“We have been with FocalScope for more than 10 years and it has been a great journey. The ability to prioritize and auto-distribute emails to teams and agents give us a substantially improved workflow. FocalScope looks and feels similar to Outlook, making it very user-friendly.
We keep rolling out the software to new teams while FocalScope continuously expands with new features.”
Project Manager, DHL
FocalScope for Publishers
“I love the fact that we can consolidate all our brands in one customer support system. FocalScope enables us to handle emails based on priority and automation rules. We can later obtain statistics for all customer-agent interactions and review our agent performance. Great product.”
Customer Service Chief, Aller Media
FocalScope for Hospitality
“FocalScope is made for our industry. Our room reservation department now saves a lot of time thanks to the improved efficiency, and it took just two days for the FocalScope installation to go live.”
IT Chief, Radisson Blu
Do everything in one, unified platform
Reinvent your approach to omnichannel customer service, and boost customer satisfaction.
Handle millions of emails accurately and efficiently every day.
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Message customers via SMS, Telegram, WhatsApp, Facebook.