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      This Cookie Policy was last updated on April 6, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

      1. Introduction

      Our website, https://www.focalscope.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

      2. What are cookies?

      A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

      3. What are scripts?

      A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

      4. What is a web beacon?

      A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

      5. Cookies

      5.1 Technical or functional cookies

      Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

      5.2 Statistics cookies

      We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

      5.3 Advertising cookies

      On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://www.focalscope.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.

      5.4 Marketing/Tracking cookies

      Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

      Because these cookies are marked as tracking cookies, we ask your permission to place these.

      5.5 Social media

      On our website, we have included content from LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like LinkedIn. This content is embedded with code derived from LinkedIn and places cookies. This content might store and process certain information for personalized advertising.

      Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. LinkedIn is located in the United States.

      6. Placed cookies

      Admin

      Functional

      Usage

      We use Admin for website development. Read more about Admin

      Sharing data

      This data is not shared with third parties.

      Functional

      Name
      fs-ai-wform-last-shown
      Expiration
      Function
      Control frequency of popup
      Name
      adobeCleanFontAdded
      Expiration
      Function
      Font loading optimization

      WordPress

      Functional

      Usage

      We use WordPress for website development. Read more about WordPress

      Sharing data

      This data is not shared with third parties.

      Functional

      Name
      wphShowAdminPrompt
      Expiration
      Function
      Manage admin prompts
      Name
      GDPR_REMOVAL_FLAG
      Expiration
      Function
      Compliance state management
      Name
      wpEmojiSettingsSupports
      Expiration
      session
      Function
      Store browser details
      Name
      wordpress_test_cookie
      Expiration
      session
      Function
      Read if cookies can be placed
      Name
      wp_lang
      Expiration
      session
      Function
      Store language settings
      Name
      wp-settings-*
      Expiration
      persistent
      Function
      Store user preferences
      Name
      wp-settings-time-1
      Expiration
      Function
      Save admin interface preferences
      Name
      wordpress_logged_in_*
      Expiration
      persistent
      Function
      Store logged in users

      Google Adsense

      Marketing

      Usage

      We use Google Adsense for showing advertisements. Read more about Google Adsense

      Sharing data

      For more information, please read the Google Adsense Privacy Statement.

      Marketing

      Name
      _gcl_ls
      Expiration
      Function
      Stores Google ad click identifiers
      Name
      _gcl_au
      Expiration
      persistent
      Function
      Store and track conversions

      Purpose pending investigation

      Name
      google_adsense_settings
      Expiration
      Function

      Google reCAPTCHA

      Functional

      Usage

      We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

      Sharing data

      For more information, please read the Google reCAPTCHA Privacy Statement.

      Functional

      Name
      _grecaptcha
      Expiration
      6 months
      Function
      Provide spam protection
      Name
      rc::c
      Expiration
      session
      Function
      Read and filter requests from bots
      Name
      rc::b
      Expiration
      session
      Function
      Read and filter requests from bots
      Name
      rc::a
      Expiration
      persistent
      Function
      Read and filter requests from bots

      Polylang

      Functional

      Usage

      We use Polylang for locale management. Read more about Polylang

      Sharing data

      This data is not shared with third parties.

      Functional

      Name
      pll_language
      Expiration
      persistent
      Function
      Store language settings

      Google Fonts

      Functional

      Usage

      We use Google Fonts for display of webfonts. Read more about Google Fonts

      Sharing data

      For more information, please read the Google Fonts Privacy Statement.

      Functional

      Name
      Google Fonts API
      Expiration
      expires immediately
      Function
      Read user IP address

      Google Maps

      Functional

      Usage

      We use Google Maps for maps display. Read more about Google Maps

      Sharing data

      For more information, please read the Google Maps Privacy Statement.

      Functional

      Name
      Google Maps API
      Expiration
      expires immediately
      Function
      Read user IP address

      LinkedIn

      Functional, Marketing, Statistics, Preferences

      Usage

      We use LinkedIn for display of recent social posts and/or social share buttons. Read more about LinkedIn

      Sharing data

      For more information, please read the LinkedIn Privacy Statement.

      Functional

      Name
      sdsc
      Expiration
      session
      Function
      Provide load balancing functionality
      Name
      li_gc
      Expiration
      6 months
      Function
      Store cookie consent preferences
      Name
      BizographicsOptOut
      Expiration
      10 years
      Function
      Store privacy preferences

      Marketing

      Name
      lms_ads
      Expiration
      30 days
      Function
      Store and track visits across websites
      Name
      _guid
      Expiration
      90 days
      Function
      Store and track a visitor's identity
      Name
      li-oatml
      Expiration
      1 month
      Function
      Provide ad delivery or retargeting
      Name
      li_sugr
      Expiration
      90 days
      Function
      Store and track a visitor's identity
      Name
      UserMatchHistory
      Expiration
      30 days
      Function
      Provide ad delivery or retargeting

      Statistics

      Name
      lms_analytics
      Expiration
      30 days
      Function
      Store and track a visitor's identity
      Name
      AnalyticsSyncHistory
      Expiration
      30 days
      Function
      Store and track visits across websites

      Preferences

      Name
      li_alerts
      Expiration
      1 year
      Function
      Store if a message has been shown
      Name
      bcookie
      Expiration
      1 year
      Function
      Store browser details
      Name
      bscookie
      Expiration
      1 year
      Function
      Store logged in users

      Complianz

      Functional

      Usage

      We use Complianz for cookie consent management. Read more about Complianz

      Sharing data

      This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

      Functional

      Name
      cmplz_functional
      Expiration
      365 days
      Function
      Store cookie consent preferences
      Name
      cmplz_statistics
      Expiration
      365 days
      Function
      Store cookie consent preferences
      Name
      cmplz_preferences
      Expiration
      365 days
      Function
      Store cookie consent preferences
      Name
      cmplz_marketing
      Expiration
      365 days
      Function
      Store cookie consent preferences
      Name
      cmplz_consented_services
      Expiration
      365 days
      Function
      Store cookie consent preferences
      Name
      cmplz_policy_id
      Expiration
      365 days
      Function
      Store accepted cookie policy ID
      Name
      cmplz_banner-status
      Expiration
      365 days
      Function
      Store if the cookie banner has been dismissed

      Google Analytics

      Statistics

      Usage

      We use Google Analytics for website statistics. Read more about Google Analytics

      Sharing data

      For more information, please read the Google Analytics Privacy Statement.

      Statistics

      Name
      _ga
      Expiration
      2 years
      Function
      Store and count pageviews
      Name
      _ga_*
      Expiration
      1 year
      Function
      Store and count pageviews

      Miscellaneous

      Purpose pending investigation

      Usage

      Sharing data

      Sharing of data is pending investigation

      Purpose pending investigation

      Name
      omWpApi
      Expiration
      Function
      Name
      et-cloud.viewMode
      Expiration
      Function
      Name
      focalDialogState
      Expiration
      Function
      Name
      pressidium_cookie_consent
      Expiration
      Function
      Name
      fs-ai-wform-downloaded
      Expiration
      Function

      7. Consent

      When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

      7.1 Manage your consent settings

      You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

      8. Enabling/disabling and deleting cookies

      You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

      Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

      9. Your rights with respect to personal data

      You have the following rights with respect to your personal data:

      • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
      • Right of access: You have the right to access your personal data that is known to us.
      • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
      • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
      • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
      • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

      To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

      10. Contact details

      For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

      FocalScope Pte. Ltd
      10 UBI Crescent #02‑70, UBI TechPark, Singapore 408564
      Singapore
      Website: https://www.focalscope.com
      Email: support@ex.comfocalscope.com

      This Cookie Policy was synchronized with cookiedatabase.org on April 16, 2026.

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      Channels

      Email ticketing
      Voice
      Live chat
      Chatbots
      Messaging
      Knowledge base

      Capabilities

      Routing, queues and SLA
      Dashboards and reporting
      Customer card
      Integrations

      Solutions

      Travel
      E-commerce and Retail
      Logistics
      Contact centers and BPOs
      Help desks
      Customer service software
      Call center software
      Help desk software

      Community

      Customer stories
      Developers
      Partners

      Resources

      Pricing
      Implementation
      What’s new
      Help center
      System requirements

      Company

      About us
      Contact us
      Demo

      Start your omnichannel journey with FocalScope

      Tune into our latest and greatest

      Subscribe to product and industry news.

      Success - you've been added to the mailing list!

      Sign me up

      © FocalScope 2026     Terms of use     EULA     Privacy Policy     Cookie Policy