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Smarter omnichannel communication, powered by agentic AI

FocalScope’s agentic AI handles routine conversations instantly across every channel — and escalates only what matters.

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Turn every customer conversation into insight with AI

FocalScope AI reveals trends, tracks sentiment, and highlights actions to help your team make smarter decisions and deliver standout customer experiences.

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Smarter decisions through collaborative AI

FocalScope’s human-in-the-loop AI cuts through noise, accelerates smarter decisions, and delivers standout customer experiences.

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Define your AI agents

Agentic AI that thinks fast, acts instantly, and grows with your team

Customise agents for every channel, deliver the right knowledge instantly, and escalate only when needed to keep operations fast, smart, and scalable.

 AI-powered omnichannel suite

Connect all channels and systems, automate workflows, track performance, summarise interactions, and get actionable next steps to help your team scale smarter and faster.

AI Copilot for Agents

Boost agent productivity with intelligent suggestions and real-time insights for faster, more accurate ticket resolution.

AI for Email Ticketing

Analyse every email instantly, capturing tone, context, and urgency so your team can prioritise and respond accurately.

AI for WhatsApp (BETA)

Handle customer conversations at scale with smart responses, efficient routing, and consistent engagement.

AI for Live Chat (BETA)

Deliver instant, context-aware website support, cutting response times and improving satisfaction.

AI for Telephony

Transcribe calls, turn interactions into actionable data, route automatically, and resolve tickets quickly.

 

AI for email ticketing

Route and resolve email tickets faster

Turn every email into clarity and action. Boost team efficiency with AI email intelligence built for smart routing, insight, and escalation.

Features at a glance:

  • Analyse emails for tone, context, and urgency
  • Automatically categorise, assign, and prioritise tickets
  • Summarise long threads to highlight key points and next steps
  • Suggest or draft follow-up emails seamlessly
  • Pull knowledge from internal databases for accurate answers
  • Access live websites for real-time, context-aware responses

 

AI for telephony

AI-powered voice intelligence

Turn voice calls into actionable data. Streamline your workflows with AI voice intelligence built directly into your system.

Features at a glance:

  • Transcribe voice calls into text automatically 
  • Summarise transcriptions instantly for faster review
  • Record calls for easy documentation and analysis
  • Track agent performance and call quality
  • Detect critical calls requiring immediate attention
  • Use knowledge bases and live websites for context-aware suggestions
  • Generate follow-up emails for escalated calls (coming soon)

 

Agentic AI voice bot

Voice support that runs itself

FocalScope agentic AI voice bot handles phone calls automatically, leveraging internal knowledge bases, external websites, and real-time context, escalating to humans only when necessary.

Features at a glance:

  • Natural-sounding AI voice for effortless conversations
  • Seamless escalation of complex interactions to agents
  • AI IVR that intelligently routes calls
  • Access multiple knowledge bases for accurate answers
  • Pull live information from external websites for real-time context
  • Automatically draft and send follow-up AI emails (coming soon)

 

Agentic AI for WhatsApp (in beta)

Automate WhatsApp conversations effortlessly

Agentic AI manages WhatsApp conversations, providing accurate, on-brand replies in real time and helping your team focus on high-value customer issues.

Features at a glance:

  • Respond to customer enquiries instantly
  • Maintain consistent, on-brand messaging across every conversation
  • Automate routine interactions effortlessly
  • Handle high volumes of WhatsApp messages with ease
  • Leverage internal knowledge bases for informed answers
  • Pull live content from external sites for up-to-date responses

 

Agentic AI live chat for your website (in beta)

Deliver instant, intelligent website support 

Agentic AI live chat engages website visitors instantly, drawing on internal knowledge and live external sources to deliver accurate, relevant answers while escalating only the most challenging questions to human agents.

Features at a glance:

  • Answer visitors instantly with context-aware replies
  • Keep messaging consistent and on-brand across all chats
  • Automate routine queries to free up team resources
  • Pull answers from internal knowledge bases for precision
  • Access live external content for up-to-date information
  • Seamlessly escalate complex cases to human agents

AI-powered support that scales

%

Faster resolutions

%

Lower agent workload

%

Queries resolved by AI

%

More enquiries handled

FocalScope AI: instant answers, expert escalation.

Automatically directs each query to the right place, so customers get clear answers and your team stays focused.

 

AI Resources

Agentic AI, supercharged

FocalScope agentic AI connects internal and external data sources to generate accurate, relevant, natural responses. You choose the sources, and the AI handles routine questions instantly, delivering a fast, effortless client experience.

 FocalScope agentic AI live chat

Intelligent engagement

Engage visitors at the perfect moment, helping them get answers fast and stay involved.

Seamless team handoffs

Move chats between departments easily, with AI providing context so nothing gets lost along the way.

Smart response suggestions

Get real-time suggestions for replies, saving time while keeping interactions personal and helpful.

Unlimited chat widgets

Add as many AI-powered chat widgets as you need across all your websites and brands.

Complete conversation view

Turn chats into insights seamlessly, with AI providing the context you need to take action.

Customisable experience

Adjust the look, behaviour, and AI features to match your brand and workflow, then refine as you go.

 

Agentic AI personalisation 

AI that sounds like you, not a robot

Customise your AI’s personality, tone, and behaviour to deliver independent, guideline-driven, natural responses that feel human and on-brand.

AI omnichannel automation

Seamless customer journeys powered by intelligent agents

FocalScope agentic AI starts chats, answers routine questions, and passes urgent cases to human agents for fast, accurate responses.

Multilingual AI support 

AI customer support in 80+ languages

Customised AI agents speak over 80 languages, tailoring tone and phrasing to each customer while keeping communication accurate, natural, and on-brand.

AI compliance and escalation

Agentic AI that follows rules and escalates intelligently

Working within your policies, FocalScope agentic AI handles tasks independently and escalates only when humans are needed, ensuring efficient workflows and reliable, consistent customer interactions.

Unified agentic intelligence

Every channel, one intelligent AI

Across email, voice, chat, and WhatsApp, FocalScope all-in-one agentic AI connects every channel into one seamless experience, remembering context and replying in your brand’s voice wherever customers reach out.

 

AI knowledge integration (in beta)

Connect AI agents to websites for real-time insights

Agentic AI agents pull trusted information from approved sites to deliver accurate, context-aware answers, built directly into FocalScope’s all-in-one platform.

 

Focused conversation monitoring

Watch key conversations as they happen

FocalScope Watch tracks important threads across teams and channels in real time, highlighting key conversations and maintaining full context. AI automatically spots what matters, letting you step in only when your expertise is needed and keeping your team focused, informed, and collaborative.

MCP connected intelligence (in beta)

Universal AI Integration via MCP

FocalScope agentic AI uses MCP to connect your omnichannel platform to internal knowledge, approved websites, and external tools, delivering accurate, context-aware responses in your brand’s voice instantly.

Trusted data protection

Your information stays private, secure, and fully within your control.

Private workspaces

Runs in a secure environment, keeping knowledge bases and training fully isolated.

Security at every step

Integrates with existing systems, accessing sensitive data only when necessary.

Your data shapes your AI

Maintains full end-to-end confidentiality, protecting all information at every step.

Your complete AI toolkit

FocalScope’s all-in-one omnichannel platform, with built-in AI, streamlines your team’s workflow effortlessly.

24/7 Smart Responses

Delight customers 24/7 with smart auto-responses, giving fast, accurate answers to FAQs.

Email Categorisation

Organise every email into smart categories, giving your team complete control over each message.

Urgency Escalation

Detect critical messages instantly, alerting supervisors so issues get resolved without delay.

Priority Detection

Spot critical messages instantly, alerting supervisors so issues get resolved without delay.

AI Routing

Route every email to the right agent, using smart, context-aware understanding for accuracy.

Automated Emails

Cut writing time by 50%, letting AI suggest complete responses agents approve instantly.

AI Summary Notes

Attach concise, intelligent notes to threads, providing clear context and fast understanding.

Knowledge Bases

Centralise and manage company knowledge, giving AI access to accurate information.

Sentiment Analysis

Identify customer sentiment in every interaction and escalate critical issues automatically.

 

Thread Summary

Summarise long email chains instantly, highlighting key points and decisions for fast action.

AI Quality Rating

Score agent responses, check tone and context, and flag issues for consistent, accurate support.

Workflow Automation

Automate tasks like moving tickets, assigning agents, closing cases, and sending emails efficiently.

Follow-up Reminders

Automate tasks like moving tickets, assigning agents, closing cases, and sending emails efficiently.

API Integrations

Connect email capabilities seamlessly to your wider ecosystem, keeping workflows smooth and integrated.

Deep Understanding

Use the Model Context Protocol to unlock smarter insights and speed up decisions.

Turn customer interactions into strategic advantage

See how FocalScope drives efficiency, lowers costs, and boosts results.

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