Deliver remarkable customer service on every channel 

FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram and WhatsApp.

FocalScope CONNECT

Hold the key to delivering fast, proactive and reliable service to your customers, anytime anywhere.

Our integrated app harnesses the power of VoIP to ensure seamless communication and immediate response capabilities, allowing you to focus on what matters most: your customers.

Experience the pinnacle of connectivity at Singapore Flyer

At Singapore Flyer, where millions marvel at the iconic skyline, our advanced telephony and email system transforms customer interactions into seamless conversations. Experience the height of service where every detail is as panoramic as the view.

Trusted and loved by over 3000 clients. Discover the FocalScope difference.

Serve customers on any channel with FocalScope

All-in-one platform

Omnichannel service at your fingertips

Customers want to reach out using their preferred means. For some, that would be email. For others, it may be voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need.

FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for business.

Browse channels below.

Email ticketing

Handle millions of emails accurately and efficiently every day.


Flexible and scalable telephony system for big and small businesses.

Live chat and bots

Interact with website visitors in real time and boost conversion.

Social media

Message customers via SMS, Telegram, WhatsApp, Facebook.

Knowledge base

Help customers help themselves with FAQs and support articles.

Automate workflows

Customise workflows for every channel

Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.

Greater visibility

Stay on top of things

  • Monitor and manage individual customer SLAs and KPIs with live dashboards. Configure alerts to be notified well ahead of time.
  • View volume of ticket requests and workforce allocation across all channels. Track team workload and performance with ease.
  • Customise, schedule and download live or historical excel reports for analyses and valuable insights.

Shift summary (Day)

Online agents

Open tickets

Tickets resolved


SLA compliance

Why choose FocalScope?

Flexible deployment

Choose between cloud, on-premises or hybrid deployment modes. Deploy securely within your current IT infrastructure. 

Work from anywhere

Work from office, home or any preferred location, as we keep your team connected on every channel. Manage teams remotely with ease.

Support from real people

Your success is our success. Our team will work with you directly, and provide 1-1 support from end to end. We got your back, round the clock.

Loved by agents, trusted by companies

★ ★ ★ ★ ★

“FocalScope is a winner.”

Martin B., Founder at TopTours

★ ★ ★ ★ ★

I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and very fast support.”

Brian H., Director at Techmaster

★ ★ ★ ★ ★

“Highly recommend FocalScope to any company that is serious about customer service and efficient email management.”

Kenneth K., System Manager at Maalaktier

Discover the FocalScope difference

Take FocalScope for a spin, or contact us to schedule a guided session.