Our on premise and cloud-based solutions offer you maximum flexibility. FocalScope runs Microsoft SQL database for optimal stability, performance and scalability.
Manage all your customer support conversations seamlessly in FocalScope. Communicate with customers using Email, Live Chat, Twitter, Facebook and Phone Calls.
Streamline your customer service with FocalScope flexible workflow engine. Never miss a deadline and get early SLA alerts to help agents to be on top of the game.
Enjoy a full suite of pre-loaded Microsoft Excel reports and Dashboards. Define agent targets and measure performance. Create and customize the reports to your needs.