Deliver remarkable customer service on every channel
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram and WhatsApp.
Trusted and loved by over 3000 clients. Discover the FocalScope difference.
Serve customers on any channel with FocalScope
Omnichannel service at your fingertips
Customers want to reach out using their preferred means. For some, that would be email. For others, it may be voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need.
FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for business.
Browse channels below.
Handle millions of emails accurately and efficiently every day.
Flexible and scalable telephony system for big and small businesses.
Live chat and bots
Interact with website visitors in real time and boost conversion.
Message customers via SMS, Telegram, WhatsApp, Facebook.
Help customers help themselves with FAQs and support articles.
Shift summary (Day)
Why choose FocalScope?
FocalScope for Contact Centers
“FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons.
FocalScope’s interface is straightforward, enabling us to onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”
Founder, Agape Connecting People
FocalScope for Travel
“We are a travel management company serving the offshore, marine, yachting and corporate sectors. With over 200 staff located in 22 offices, we needed a solution that can connect our teams globally and help us coordinate 24/7 support.
With FocalScope, we can maintain an efficient single-point of contact for all our customers, and fulfill requests from reservations and ticketing to billing faster than before. More than just an IT supplier, FocalScope has been an integral part in the growth story of TravelCue.”
Group Managing Director, TravelCue
FocalScope for Telcos
“FocalScope increases productivity dramatically. The learning curve to use the system is almost nothing. It is that easy.
Reporting features are rich and easy to personalize. Super users can make their own reports, which can be scheduled and sent to your mailbox automatically. For phone support, I like that we can monitor campaigns, perform quality checks in real time, and drill down recorded sessions. All in all, FocalScope gives us a superb platform to manage phone conversations as well as emails.”
Assistant Director, Starhub
FocalScope for Logistics
“We have been with FocalScope for more than 10 years and it has been a great journey. The ability to prioritize and auto-distribute emails to teams and agents give us a substantially improved workflow. FocalScope looks and feels similar to Outlook, making it very user-friendly.
We keep rolling out the software to new teams while FocalScope continuously expands with new features.”
Project Manager, DHL
Loved by agents, trusted by companies
★ ★ ★ ★ ★
“FocalScope is a winner.”
Martin B., Founder at TopTours
★ ★ ★ ★ ★
“I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and very fast support.”
Brian H., Director at Techmaster
★ ★ ★ ★ ★
“Highly recommend FocalScope to any company that is serious about customer service and efficient email management.”
Kenneth K., System Manager at Maalaktier