“FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons.

FocalScope’s interface is straightforward, enabling us to onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”

Anil D.
Founder, Agape Connecting People

“We are a travel management company serving the offshore, marine, yachting and corporate sectors. With over 200 staff located in 22 offices, we needed a solution that can connect our teams globally and help us coordinate 24/7 support.

With FocalScope, we can maintain an efficient single-point of contact for all our customers, and fulfill requests from reservations and ticketing to billing faster than before. More than just an IT supplier, FocalScope has been an integral part in the growth story of TravelCue.”

Nagender R.C.
Group Managing Director, TravelCue

“FocalScope increases productivity dramatically. The learning curve to use the system is almost nothing. It is that easy.

Reporting features are rich and easy to personalize. Super users can make their own reports, which can be scheduled and sent to your mailbox automatically. For phone support, I like that we can monitor campaigns, perform quality checks in real time, and drill down recorded sessions. All in all, FocalScope gives us a superb platform to manage phone conversations as well as emails.”

Ismadi I.
Assistant Director, Starhub

“We have been with FocalScope for more than 10 years and it has been a great journey. The ability to prioritize and auto-distribute emails to teams and agents give us a substantially improved workflow. FocalScope looks and feels similar to Outlook, making it very user-friendly.

We keep rolling out the software to new teams while FocalScope continuously expands with new features.”

Anders U.
Project Manager, DHL