Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Reporting And Dashboards

    Understanding 'incoming-reply' pairs for response-time reports

    The statistical data in FocalScope reports can appear misrepresented or even nonsensical if the report filter and   incoming-reply   pairs are not pr...

    Use Excel as a report front end for FocalScope data

    There may be cases when it is desirable to load FocalScope raw report data into the Excel template file manually. One of the examples may be offline ...

    Using custom Excel templates with live reports

    FocalScope reports can be combined with custom Excel templates to give the users near-limitless options to create reports that make sense to them. Th...

    Using Excel to filter exported FocalScope report data

    Depending on your report filters, scope, and data range, FocalScope reports can contain an incredible amount of information. To make reviewing of rep...

    Wiping data from custom reports before uploading them

    After you've configured a custom report complete with custom data fields and custom pivot tables / charts, it is time to save the report and upload i...

    Related articles

    Let us help

    If you have any questions, or need further support, please don’t hesitate to reach out.