FocalScope comes preloaded with several System Reports that cover a wide range of queries most FocalScope customers have regarding their customer support endeavors. This quick-start guide is aimed at imparting to the reader a general sense of familiarity with FocalScope System Reports.
FocalScope System Reports are preconfigured to focus on specific aspects of the system, but each report can be used as a baseline for creating custom reports that are even more specialized to your needs. The options are practically limitless.
If you have an on-premise FocalScope instance that you maintain yourself, you need to download the FocalScope reporting module. Install the reporting module on your FocalScope hosting server using the default installation options.
After installing the reporting module, the System Reports can be accessed as follows:
Figure 1 - Accessing the System Reports
System Reports are numbered to logically indicate their relationship. E.g., all System Reports that use the 'SLA conformation audit log' base report are numbered 100 (highlighted in red in Figure 2). As there are many System Reports that use the same template (but focus on different aspects of the base report) such System Reports are numbered 110, 120, 130, and so on (highlighted in blue in Figure 2).
Some reports have variations that display data for different time periods, e.g., reports 170 [7 days], 171 [14 days], 172 [30 days], and so on (highlighted in green in Figure 2). Please note: By default, all system reports that don't indicate a specific time period cover the last 14 days.
Most System Reports have custom Excel templates; as such, these System Reports need to be generated and the Excel template downloaded and viewed in Excel to see the full report. For System Reports that don't have custom templates you can simply generate and then preview the System Report data (if you don't need to keep a soft copy).
To generate a System Report, do as follows:
Figure 2 - Report number references
Perhaps a System Report is not 100% to your liking, e.g., it does not span the time period you are interested in, or you would like more pivot charts / tables added to the Excel template. In such cases you can extend the functionality of any System Report as follows:
Figure 3 - Modifying a System Report
Once you have all your System Reports configured to your liking, you may wish to schedule a System Report for automatic delivery to people via email or a shared repository like FTP.