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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Reporting And Dashboards

    How to generate combined custom reports

    Some FocalScope reports can be combined with other FocalScope reports to create more detailed reports that incorporate multiple report metrics. This ...

    How to persistently store data in live reports

    FocalScope live reports dynamically fetch data stored in FocalScope and then represents it in the live Excel report file. This dynamically fetched da...

    How to set up an exclusive reports folder in FocalScope

    FocalScope users can set up exclusive report folders in either their personal folders or shared folders. Exclusive report folders are useful for mana...

    How to use extended user properties with reports

    Extended user properties (by way of custom HTML forms ) adds a new dimension to FocalScope reports (where supported). You can, for example, create cu...

    I get an ‘Access denied’ error with an Excel live report

     For Excel live reports, Excel retrieves the data to populate the report directly from FocalScope's database. It is therefore necessary to allow Ex...

    Installing the FocalScope shared reports module

    The shared reports module in FocalScope needs to be installed separately (along with its dependencies)  after FocalScope has been installed . Prereq...

    Managing custom RDL reports and custom report templates

    Administrators can centrally manage custom reports and custom report templates from the Administration screen. Some report management operations, suc...

    Schedule delivery and notification of a FocalScope report

    The new FocalScope reporting engine was specially designed to improve usability, functionality, and the distribution of FocalScope reports. This arti...

    Shared Report parameters and filters explained

    Report parameters and  filters are essential for harvesting applicable information for reports. To help you get the best out of FocalScope reports, t...

    The difference between raw and template-based reports

    FocalScope report data can be exported to Microsoft Excel where it can be manipulated and displayed according to the user's needs. This article will ...

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