Engage online visitors with Live Chat
FocalScope responsive live chat help your online customers in real-time and increase website traffic conversation rate.
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Live Chat for better engagement

Create amazing Live Chat Templates to fit your style

Live Chat Features FocalScope
Unlimited Live Chat Channels
Canned Live Chat Responses
Customizable Live Chat signup forms and templates
Live Chat History and Transcripts
Pro-active Live Chat

Live Chat is the fastest way to help your customers. Agents can easily switch between chat sessions. Transfer a chat with a click and convert chat talk into a follow up ticket.

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Customers want to chat with you

Connect and help your customers in real-time using FocalScope responsive Live Chat

The FocalScope software gives you maximum flexibility to implement a perfect live chat solution for your website. If you require customers to register prior to engaging in live chat, you can customize the signup-form. Select from multiple built-in live chat templates, or build your own using built-in fields, scripts, and business logic. The intelligent live chat platform optimizes agent workload and eliminates customer wait time.

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Route chat  to the right agent

FocalScope intelligent live chat tool enable automatic routing of the live chat session to the right agent based on availability and skills.

All  in one platform

Live Chat, Email, Facebook, Twitter and Phone in one platform. It has never been easier to find customer conversations across channels using FocalScope.

Responsive live chat

FocalScope responsive live chat is designed to support Mac, PC, iPhone and Android devices. It has never been easier for your customers to connect with you.

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Agent console

The easy-to-use Agent Console is activated from inside FocalScope. Built-in short cut keys make it a breeze for agents to help your customers.

Transfer live chat session

Help your customers instantly and make them happy. With a single click agents can transfer a FocalScope live chat session to another staff or departments.

Push customer data

The FocalScope Agent Console can push relevant customer information to the agent. Use the FocalScope API to push:  customer, order and product data.

Measure Live Chat Performance

Get insight to your teams performance and workload

Live Chat Dashboard and Reporting FocalScope
Colorful live chat dashboards in real-time
Microsoft Excel live chat reporting
Automated reports get sent to your inbox
Customize Excel reports and dashboards
Analyze live chat data with drill down capability

FocalScope is designed with dashboards to measure agent performance, live chat traffic and customer wait time and chat time. Customize and build your own dashboards within FocalScope. Export data to Microsoft Excel and get automated reports sent to your inbox.

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Pending Live Chats

94

SLA %

12

Online Agents

28

Live Chat Completed

FocalScope Live Chat Software for better customer service. Start free trial.

FocalScope inbuilt live-chat solution turns visitors into customers. Sign up today and get live chat on your website.

FocalScope Help Desk Software: 5/5 stars - 13 reviews
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