|Live Chat Features||FocalScope|
|Unlimited Live Chat Channels|
|Canned Live Chat Responses|
|Customizable Live Chat signup forms and templates|
|Live Chat History and Transcripts|
|Pro-active Live Chat|
Live Chat is the fastest way to help your customers. Agents can easily switch between chat sessions. Transfer a chat with a click and convert chat talk into a follow up ticket.
The FocalScope software gives you maximum flexibility to implement a perfect live chat solution for your website. If you require customers to register prior to engaging in live chat, you can customize the signup-form. Select from multiple built-in live chat templates, or build your own using built-in fields, scripts, and business logic. The intelligent live chat platform optimizes agent workload and eliminates customer wait time.
FocalScope intelligent live chat tool enable automatic routing of the live chat session to the right agent based on availability and skills.
Live Chat, Email, Facebook, Twitter and Phone in one platform. It has never been easier to find customer conversations across channels using FocalScope.
FocalScope responsive live chat is designed to support Mac, PC, iPhone and Android devices. It has never been easier for your customers to connect with you.
The easy-to-use Agent Console is activated from inside FocalScope. Built-in short cut keys make it a breeze for agents to help your customers.
Help your customers instantly and make them happy. With a single click agents can transfer a FocalScope live chat session to another staff or departments.
The FocalScope Agent Console can push relevant customer information to the agent. Use the FocalScope API to push: customer, order and product data.
|Live Chat Dashboard and Reporting||FocalScope|
|Colorful live chat dashboards in real-time|
|Microsoft Excel live chat reporting|
|Automated reports get sent to your inbox|
|Customize Excel reports and dashboards|
|Analyze live chat data with drill down capability|
FocalScope is designed with dashboards to measure agent performance, live chat traffic and customer wait time and chat time. Customize and build your own dashboards within FocalScope. Export data to Microsoft Excel and get automated reports sent to your inbox.