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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

    Reporting And Dashboards

    Explanation of fields in the Compatibility report

    To get the most out of your FocalScope reports, it is critical that you understand what data is presented in the various fields of the report. This a...

    Explanation of fields in the 'Live chat log' report

    To get the most out of your FocalScope reports, it is critical that you understand what data is presented in the various fields of the report. This a...

    Explanation of fields in the SLA conformation audit log

    To get the most out of your FocalScope Shared Reports, it is critical that you understand what data is presented in the various fields of a Shared Re...

    Export FocalScope reports directly to a folder or server

    FocalScope reports can be exported directly to server or network attached storage as well as FTP / Web server using the custom notification type. Thi...

    FAQ - Excel warning when opening FocalScope raw (.xls) reports

    When opening a raw FocalScope report (.xls format), Excel may give a warning about the file being different that specified by its extension, and prom...

    FAQ - How to correctly set the date range for reports

    FocalScope reports can generate large amounts of data. It is therefore much more practical to take a snapshot of data spanning a certain date and tim...

    FocalScope report filters explained

    Report filters are essential for harvesting applicable information for reports. To help you get the best out of FocalScope's reports, this article de...

    Getting started with FocalScope reports

    FocalScope reports are highly customizable and can be generated in FocalScope or exported to popular file formats (xls, xlsx, xml, doc, pdf). FocalSc...

    Getting started with RDL and FocalScope reports

    Report Definition Language (RDL) templates can be created  by advanced users who want to build highly customized FocalScope reports. This is entirely...

    Getting started with System Reports

    FocalScope comes preloaded with several System Reports that cover a wide range of queries most FocalScope customers have regarding their customer sup...

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