Connect your favourite applications to the FocalScope sidebar
Maximise agent productivity by adding integrations in FocalScope sidebar. Select from FocalScope’s app directory or develop your own customised integrations using open API. From e-commerce platforms and CRMs to travel booking systems, we got all your integration needs covered.
E-commerce platforms
Connect FocalScope with e-commerce platforms such as Magento or Shopify to display customer details, most recent orders, as well as payment statuses within the FocalScope sidebar.
Allow customer service agents to easily retrieve customer and order data in the sidebar as they handle customer enquiries, especially through the phone. No need to keep customers waiting on hold.
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CRM systems
View CRM data in the FocalScope sidebar
Link up your existing CRM software to FocalScope. Sync contact databases, and reference in-depth customer information within the FocalScope system. Coupled with FocalScope’s built-in customer card, get the full context before responding, and have highly-contextual conversations with customers.
Sync customer interactions to CRM software
Get a 360 degree view of your customer interactions by synchronising FocalScope customer engagement data to your CRM software. Provide sales teams access to customers’ interaction history across channels, including emails, calls, live chat transcripts and more. Drive sales by understanding customers better, and tending to their needs.
It won’t matter who is handling the interaction, as everyone is equipped to deliver consistent service with CRM integration.
Travel booking systems
For the travel industry, FocalScope offers our well-loved integrations with global booking distribution systems such as Amadeus, Sabre and Travelport.
Within the FocalScope interface, travel consultants can retrieve booking information by entering the Passenger Name Record (PNR) number. In a single click, they can load and insert the pre-formatted travel itineraries directly into replies for email and WhatsApp.
With this integration, travel consultants can save time on manual copy-pasting work, reduce margins of error, and improve the handling times for travel reservations. Additionally, it also helps to keep traceability on all customer exchanges organised in a single thread conversation.
Faster response times translates to happy travellers
“FocalScope is clearly designed and developed by people who understand customer support in the travel industry. This is the best software I have seen in the market for email management, live chat and telephony. It’s all seamlessly connected. It’s flexible. Best of all, it is integrated to Amadeus.
With FocalScope, we have seen that we can provide faster response times to our customers, have better overview of the email flow, and work side by side in more office locations. FocalScope is a winner and I would highly recommend this tool to any company.”
Martin B.
Founder, Top Tours
Social media platforms
Leverage FocalScope’s integrations with Facebook, Telegram and WhatsApp to engage customers like a friend. Make it easy for support agents to answer messages from each platform in a unified FocalScope platform, and enjoy its full benefits.
Email servers
FocalScope is fully compatible with Microsoft Office 365, Gmail and other email servers, so it’s easy to securely connect the system with external mail servers using Microsoft Office 365 rest API and Google OAuth.
Add as many email accounts and email servers as you require. Automatically connect to the mail servers in real-time, such that emails are sent and received quickly.
Microsoft Teams
With this seamless integration, support agents can make and receive calls using their existing Microsoft Teams environment.
FocalScope can route calls to Microsoft Teams using the same logic determined by global routing, queues and SLA policies. This way, support agents can still enjoy the full benefits of FocalScope while having Microsoft Teams at hand.
Want to develop your own integrations?
Decide what information and which systems would be helpful for your team. Using FocalScope’s open APIs, you can connect and integrate with the system from any third-party application.