Configure wait messages, max waiting times, queue size, and failover options. Tailor settings to individual call queues by location, brand, or client account.

Call monitoring enables you to study phone interactions for training new agents, quality checks, and improving your call center service quality and customer satisfaction.

Capture CSAT and NPS ratings through post-call SMS surveys, and incorporate findings into your daily operations to drive improvements.

In a few clicks, convert text to professional phone greetings, nested IVRs, FAQs and surveys using 100+ new text-to-speech languages, accents and styles.

Leverage our new WhatsApp integration to chat with customers on the world's most popular messaging app from within FocalScope.

Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads.

Travel management companies can unlock greater productivity and boost handling times via integrations with global distribution systems Amadeus, Sabre and Travelport.

Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season.

Leverage our self-learning chatbots like an extra team member. Let them automate basic tasks, provide instant answers, and deflect tickets.