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FocalScope Attains New Heights with Success on Everest

The FocalScope banner flies high at the summit of Mount Everest, a shinning representation of our core values of excellence, persistence, and collaborative innovation. 

Omnichannel Ticketing Systems are the New Gold Standard

Omnichannel ticketing or just email? What about CRMs or BI systems? How should organisations choose tech solutions to best serve their modern customer?

Elevating Singapore Flyer's Customer Engagement to New Heights with FocalScope

FocalScope's secure and reliable integrated telephony and email platform helps boost customer engagement for Singapore Flyer as an iconic representative of Singapore's tourism industry. 

FocalScope Boosts Pokhara Enduro's Community Sport Engagement

The Pokhara Enduro Race in Nepal uses FocalScope, a leading help desk and contact centre software solutions provider, to efficiently manage event coordination and communication across 11 countries.

Agape & FocalScope: Award-Winning Secure Call Centres with Cloud Technology

With the integration of FocalScope’s secure cloud ticketing system, Agape leads the way in tech-for-good, achieving excellence recognised by the Contact Centre Association of Singapore (CCAS) International Contact Centre Awards 2023. 

Managed Travel Support: 24/7 Lifeline in Your Pocket

No IDDs or local lines required. Successful travel management companies don't need to be huge if they can provide quality emergency support to travellers.

Top 10 Zendesk alternatives: Compare pricing, pros & cons

Compare 10 of the best Zendesk alternatives: FocalScope · Dixa · Freshdesk · Gorgias · Front · Zoho Desk · LiveAgent · Hiver · Help Scout · Intercom.

Call wait queues: Max queue size, wait time and failovers

Configure wait messages, max waiting times, queue size, and failover options. Tailor settings to individual call queues by location, brand, or client account.

Call monitoring 101: Listen, whisper, or barge into live calls

Call monitoring enables you to study phone interactions for training new agents, quality checks, and improving your call center service quality and customer satisfaction.

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