Hot off the FocalScope press
Call wait queues: Max queue size, wait time and failovers
Configure wait messages, max waiting times, queue size, and failover options. Tailor settings to individual call queues by location, brand, or client account.
Jul 14, 2022
Call monitoring 101: Listen, whisper, or barge into live calls
Call monitoring enables you to study phone interactions for training new agents, quality checks, and improving your call center service quality and customer satisfaction.
Jul 8, 2022
Measure CSAT and NPS via automatic post-call SMS surveys
Capture CSAT and NPS ratings through post-call SMS surveys, and incorporate findings into your daily operations to drive improvements.
Jun 28, 2022
Create IVRs, greetings and surveys with text-to-speech
In a few clicks, convert text to professional phone greetings, nested IVRs, FAQs and surveys using 100+ new text-to-speech languages, accents and styles.
May 2, 2022
Message customers via WhatsApp for Business integration
Leverage our new WhatsApp integration to chat with customers on the world's most popular messaging app from within FocalScope.
Apr 13, 2022
Translate incoming and outgoing emails with 100+ languages
Translate incoming and outgoing email tickets in the native languages of your global customers—without incurring the additional overheads.
Mar 1, 2022
Boost TMC productivity with Amadeus, Sabre, Travelport integrations
Travel management companies can unlock greater productivity and boost handling times via integrations with global distribution systems Amadeus, Sabre and Travelport.
Feb 14, 2022
6 ways to delight customers during the holiday season
Delight customers and capture peak sales by managing increased ticket volumes and service expectations during the upcoming holiday season.
Dec 1, 2021