This article details how administrators can set or enforce font size and style for all agents (overriding their personal font settings, if necessary).
Setting font size and style globally
- In the [Main menu], select [Screen > Administration]
- Click the [Administration] tab
- Navigate to the [Global Configuration > E-mail Parameters] folder
- In the right-hand pane, click the [Mail Format] tab
- Configure the font size and style as per your preference.
- Please note: To enforce font settings for all agents (overriding their personal preferences), tick the [Override personal...] flag (highlighted in red)
- Click [Save] to save and effect changes
Figure 1 - Global font settings