Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to set / enforce global font size and style globally

This article details how administrators can set or enforce font size and style for all agents (overriding their personal font settings, if necessary).


Setting font size and style globally

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [Administration] tab
  3. Navigate to the [Global Configuration > E-mail Parameters] folder
  4. In the right-hand pane, click the [Mail Format] tab
  5. Configure the font size and style as per your preference. 
  6. Please note: To enforce font settings for all agents (overriding their personal preferences), tick the [Override personal...] flag (highlighted in red)
  7. Click [Save] to save and effect changes

Figure 1 - Global font settings

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