Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Status Logs

Agents - Status Logs

To view status logs of agents, go to Agent > Status Log in the telephony menu

You will be able to see a list of agent's status from the right dashboard.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.