Help center View helpful articles, tutorials and FAQs on the set-up and configuration of the FocalScope omnichannel suite, according to best practice. Search Help center 9Voice 9Getting started Status Logs Agents - Status Logs To view status logs of agents, go to Agent > Status Log in the telephony menu You will be able to see a list of agent's status from the right dashboard. Related articlesTelephony ScreenGeneralEnquiry FormsInquiry Form Pop-upUpdating the FormWorking HoursAgent PropertiesMonitorPickup GroupsPause CodesAlertsSounds GeneralPhone Dial FunctionsRecording Archive FormatRecording Archiving Let us help If you have any questions, or need further support, please don’t hesitate to reach out. Contact us
