Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Updating the Form

After the form has been converted into ticket and posted on a specific ticket folder, you can still able to update the content of the form or add description on the form.

Figure 1

From the ticket view pane, double click on disposition [link] just below the mail header. (Refer to figure above, encircled in red)

The original form will appear, edit the information on the form and click [save] to update the form.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.