Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Sounds General


To modify or upload new Sounds, go to Sounds in the telephony Menu.

Both creating new and editing will pop up a screen.

If you have multiple language configured for your system, you will need to choose the language of the file you are uploading.

If you have only English available, this screen will automatically be skipped.

  • Language: Set the language to tag this recording to.
  • Name: Name of Recording.
  • Hide from search: can only be set in options by typing in but not searched.


Type:  Choose from available options, Custom file or Text to speech. Field may change depending on which option is choosen.

Custom File

If you select Custom File as they type, you will see and the file option to upload a recording.

Text to speech

Voice: If you select Text to speech, you can select from 4 voice over artist.

Text: This will be where you would type in the message that will be played.  You can press the speaker button on the right of the text field to preview the voice recording.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.