Help center View helpful articles, tutorials and FAQs on the set-up and configuration of the FocalScope omnichannel suite, according to best practice. Search Help center 9Voice 9Getting started Monitor Agents - Monitor To monitor Agent status, go to Agents > Monitor in the telephony Menu. Related articlesTelephony ScreenGeneralEnquiry FormsInquiry Form Pop-upUpdating the FormWorking HoursAgent PropertiesStatus LogsPickup GroupsPause CodesAlertsSounds GeneralPhone Dial FunctionsRecording Archive FormatRecording Archiving Let us help If you have any questions, or need further support, please don’t hesitate to reach out. Contact us
