Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Pickup Groups

Agents - Pickup Groups

To modify or create new Pickup groups, go to Agents > Pickup Groups in the telephony Menu.

Both creating new and editing will open a popup screen. Agents in the same pickup group can pick up calls of one another by dialing *8.

There are a few fields to fill in.

  • Name: Name of the pickup group
  • Description: Optional field to add a description for that pickup group.
  • Enabled checkbox: Pickup group is enabled only if this checkbox is checked.
  • Pickup group members: Add members that are part of the pickup group.

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