How to use extended user properties with reports

Extended user properties (by way of custom HTML forms) adds a new dimension to FocalScope reports (where supported). You can, for example, create custom fields to use as identifiers to help sort report date in a way that is more meaningful than what the base report can deliver. This article details how extended user properties can be added to FocalScope reports.

Prerequisites

• How to use custom HTML forms to extend user properties
• Creating custom pivot tables for FocalScope reports
• Shared Report parameters and filters explained

Tutorial

Configuring a custom HTML form to extend user properties

1. Create a custom HTML form to extend user properties with, for example, a [Vendor ID] field
2. Fill in the [Vendor ID] field for all FocalScope users where it applies
3. Continued in next section...

Figure 1 - Adding an extended user poperties field

Configuring a report to use extended user properties fields

1. Configure a report that supports extended user properties fields (currently only the 'First ticket closure' report has this option)
2. In the report parameters, navigate to the [Custom user properties] list and add the [Vendor ID] field to the right-hand (selection) list
3. Continued in next section...

Figure 2 - Configuring a report to use extended user properties fields

Configuring a report to use extended user properties fields

1. Generate the report and download the associated Excel template. Note the extended user properties field in the raw report data
2. Create custom pivot tables / charts and filter / sort the report data, using the extended user properties fields, as required

Figure 3 - Extended user properties field