Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to enable automatic hyperlink detection in Thick Client

When text is pasted into the Thick Client email editor, hyperlinks are not automatically created (highlighted in blue in Figure 1). This behavior is by design. If users wish to activate automatic hyperlink detection, it can be done by clicking (once only) the hyperlink button (highlighted in red in Figure 1) in the email editor. Automatic hyperlink detection will then remain active for the user until deactivated.

Please note: When URL are manually typed in, a quick way to convert them to hyperlinks is to 'cut' and 'paste' the URL in the same spot. This will convert it to a hyperlink if the hyperlink button has been activated for the session.

Figure 1 - Hyperlinks in the Thick Client

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