How to assign tickets using hotkeys

FocalScope hotkeys can help you accomplish routine tasks with a minimal amount of clicks and mouse movements. This article details how to assign tickets to yourself or other agents using hotkeys.

Tutorial

Assigning a ticket to yourself / other agents using hotkeys

1. highlight a ticket or tickets that you want to assign to either yourself or another agent
2. Press Ctrl+M to assign the selected ticket(s) to yourself
3. Alternatively, press Ctrl+Shift+M to assign the selected ticket(s) to another agent. Select the agent from the [Select User(s)] window that appears once the hotkey has been pressed

Figure 1 - Assigning a ticket using hotkeys

Assigning a ticket to yourself / other agents using hotkeys

Many FocalScope commands have hotkeys, you can view them as follows:

1. Right click any ticket
2. Identify the hotkey combination to the right of the command you wish to execute

Figure 2 - Accessing more FocalScope hotkleys

Additional Information

FocalScope global hotkeys