How to assign tickets using hotkeys
Thursday, December 29, 2016 8:41 AM

FocalScope hotkeys can help you accomplish routine tasks with a minimal amount of clicks and mouse movements. This article details how to assign tickets to yourself or other agents using hotkeys.

Tutorial

Assigning a ticket to yourself / other agents using hotkeys

  1. highlight a ticket or tickets that you want to assign to either yourself or another agent
  2. Press Ctrl+M to assign the selected ticket(s) to yourself
  3. Alternatively, press Ctrl+Shift+M to assign the selected ticket(s) to another agent. Select the agent from the [Select User(s)] window that appears once the hotkey has been pressed


Figure 1 - Assigning a ticket using hotkeys

Assigning a ticket to yourself / other agents using hotkeys


Many FocalScope commands have hotkeys, you can view them as follows:

  1. Right click any ticket
  2. Identify the hotkey combination to the right of the command you wish to execute



Figure 2 - Accessing more FocalScope hotkleys

Additional Information

FocalScope global hotkeys