Delaying outgoing emails for quality-checking purposes

Under certain occasions, the need may arise to delay outgoing emails for quality-checking purposes by agents or their superiors. This article details how to artificially induce a delay for all emails being sent from FocalScope.

Tutorial

Introducing a delay for outgoing emails

1. In the [Main menu], click [Screen > Administration]
2. Click to the [Administration] tab 
3. Navigate to the [Global Configuration > E-mail Parameters] folder
4. In the right-hand pane, click the [Advanced] tab
5. Set the delay (in seconds) for the [Delay emails...] parameter
6. Click [Save] to save and effect changes

Figure 1 - Delay setting for outgoing emails