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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Delaying outgoing emails for quality-checking purposes

Under certain occasions, the need may arise to delay outgoing emails for quality-checking purposes by agents or their superiors. This article details how to artificially induce a delay for all emails being sent from FocalScope.


Introducing a delay for outgoing emails

  1. In the [Main menu], click [Screen > Administration]
  2. Click to the [Administration] tab 
  3. Navigate to the [Global Configuration > E-mail Parameters] folder
  4. In the right-hand pane, click the [Advanced] tab
  5. Set the delay (in seconds) for the [Delay emails...] parameter
  6. Click [Save] to save and effect changes

Figure 1 - Delay setting for outgoing emails

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