Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to save an email in FocalScope as a file

This article details the steps you need to take to save an email in FocalScope as a file on your computer.


Tutorial

  1. In the message list, select the email you wish to save as a file
  2. Click the downward-pointing arrow in the preview panel (as indicated in Figure 1) and select [Save As E-mail (*.eml)]
  3. You will most likely see a prompt from your browser (this is normal) asking if you want to open or save the file (see Figure 2). Click [Save] and then specify the location on your computer where the file is to be saved


Figure 1 - Saving an email in FocalScope as a file


Figure 2 - Browser prompt


Additional Information

How to enable and use drag & drop to third-party applications





Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.