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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to save an email in FocalScope as a file

This article details the steps you need to take to save an email in FocalScope as a file on your computer.


  1. In the message list, select the email you wish to save as a file
  2. Click the downward-pointing arrow in the preview panel (as indicated in Figure 1) and select [Save As E-mail (*.eml)]
  3. You will most likely see a prompt from your browser (this is normal) asking if you want to open or save the file (see Figure 2). Click [Save] and then specify the location on your computer where the file is to be saved

Figure 1 - Saving an email in FocalScope as a file

Figure 2 - Browser prompt

Additional Information

How to enable and use drag & drop to third-party applications

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