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How to resend previously jammed emails

Connection problems, expired authentication credentials on the mail server, misconfiguration, and even an improperly formatted email address can cause emails dispatched form FocalScope to fail. Once the cause for the failure has been identified and corrected, jammed emails can be resent or delete. This article details how to resend emails that jammed because of SMTP problems or an improperly formatted email address.


Resending jammed outgoing emails

Emails that failed to send get jammed in the outbox of the agent who tried to send them (this is true for emails send from shared folders, also). Jammed emails also show up highlighted in red in personal and shared folders. After correcting the issue(s) that cause emails not to be sent from FocalScope, resend or delete the jammed emails by doing the following:

  1. In a personal or shared folder, right-click the highlighted jammed email and select [Resend] or [Delete] (see   Figure 1)
  2. In an agent's Outgoing folder, right click the jammed email and select [Resend] or [Delete] (see Figure 2)

Figure 1 - Jammed email in a personal folder

Figure 2 - Jammed email in agent's Outgoing folder

Seeing a list of all jammed outgoing emails in the system

If you want to make sure you have resent or deleted all jammed messages in the system, do the following:

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [Administration] tab
  3. Navigate to the [Email status & error reporting > Outgoing traffic] folder
  4. In the right-hand pane, note the list of jammed emails throughout the system. Please note, jammed emails cannot be resent or deleted from the administration screen

Figure 3 - List of all jammed emails in the system

Additional Information

Why are outgoing emails delayed or not sent at all?

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