Connection problems, expired authentication credentials on the mail server, misconfiguration, and even an improperly formatted email address can cause emails dispatched form FocalScope to fail. Once the cause for the failure has been identified and corrected, jammed emails can be resent or delete. This article details how to resend emails that jammed because of SMTP problems or an improperly formatted email address.
Emails that failed to send get jammed in the outbox of the agent who tried to send them (this is true for emails send from shared folders, also). Jammed emails also show up highlighted in red in personal and shared folders. After correcting the issue(s) that cause emails not to be sent from FocalScope, resend or delete the jammed emails by doing the following:
Figure 1 - Jammed email in a personal folder
Figure 2 - Jammed email in agent's Outgoing folder
If you want to make sure you have resent or deleted all jammed messages in the system, do the following: