Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to 'recall' an email in FocalScope

The 'recall email' function is a popular function Outlook, but it only works in environments where Outlook and Exchange are in native communication. The 'recall email' function is NOT supported on POP3 or IMAP. Because FocalScope uses POP3 and IMAP, recalling emails (like in Outlook) is not currently supported.

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