Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

No instruction prompted when leaving Voicemail

Verify that Greeting is set correctly. There is a default Greeting "Leave a message" that will play the below message.

"Please leave your contact details after the tone."

For more information on voicemail, please refer to 

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If you have any questions, or need further support, please don’t hesitate to reach out.