Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to troubleshoot empty voicemail messages

To avoid receiving empty vociemail messages with only a few seconds of silence recorded navigate to [Call setup] folder and increase duration in [Ignore voice messages shorter than] field.

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If you have any questions, or need further support, please don’t hesitate to reach out.