Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

"Anonymous calls are not allowed."

Error Message

Users hear "Anonymous Calls are not allowed." when making outgoing call


User have not logged in to the phone.


Ask the user to login to the phone by dialing 777 followed by Extension number followed by #. 

Administrator can verify that the user is now logged into a phone by checking the Agent Page in Focalscope.

Above is an example where Agent is logged on to a phone is login was successful for Agent 101, 301 and 300.

If login is unsuccessful, Logged on will be blank (for example Agent 102)

Support Escalation 

When escalating to Administrator/Support Team, please provide the details below:

Users with no access to Focalscope

Error Message: Anonymous Calls are not allowed.

Date of login: 

Time of login:

Ext attempted the login:

Steps taken and at what point it was unsuccessful:

Users with access to Focalscope

Simply provide the Call ID of the attempt.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.