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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

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Troubleshooting

Troubleshooting HTTP 403 Access denied in the PBX logs

FocalScope does not allow access to the internal PBX API from IP addresses not listed in {Alias} field of the PBX configuration.

If you see the following message in the PBX logs

Server returned HTTP response code: 403 for URL: https://{host-name-or-ip}.focalscope.com/_cros_/master/api/multipbx/MultiPBX.asmx?WSDL.

please add IP address of the PBX server and/or the router to the {Alias} field as shown on the screenshot:

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