Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Troubleshooting HTTP 403 Access denied in the PBX logs

FocalScope does not allow access to the internal PBX API from IP addresses not listed in {Alias} field of the PBX configuration.

If you see the following message in the PBX logs

Server returned HTTP response code: 403 for URL: https://{host-name-or-ip}

 please add IP address of the PBX server and/or the router to the {Alias} field as shown on the screenshot:

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