Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Voicemail to Email Related Issues

Go to the Agent Properties and verify that Configure voicemail is checked.

Press the Edit button and verify that the email destination is correct.

For more information on voicemail, please refer to

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If you have any questions, or need further support, please don’t hesitate to reach out.