Post Message to Folder
Friday, October 21, 2016 7:47 AM

The "Post to folder" function allows you to create internal messages and send them directly to a particular folder. This is useful when an e-mail account is not created for a ticketbox or can be used by users who only have FocalScope accounts and no e-mails accounts.


Firstly, activate the Account field by selecting [View] > [E-mail Accounts] (as shown from image above) from the message editor. This will display the [Account] dropdown field as shown in the image below.


Click on the [Account] dropdown field, and select the [Post to folder] option as shown above.


Continue composing your e-mail (see the lesson Create or Edit Messages for more info). Finally Click [Send]. The message will appear in the elected folder.