Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Post Message to Folder

The "Post to folder" function allows you to create internal messages and send them directly to a particular folder. This is useful when an e-mail account is not created for a ticketbox or can be used by users who only have FocalScope accounts and no e-mails accounts.


Firstly, activate the Account field by selecting [View] > [E-mail Accounts] (as shown from image above) from the message editor. This will display the [Account] dropdown field as shown in the image below.


Click on the [Account] dropdown field, and select the [Post to folder] option as shown above.


Continue composing your e-mail (see the lesson Create or Edit Messages for more info). Finally Click [Send]. The message will appear in the elected folder.

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