Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Expose a document center folder for Internet access

FocalScope allows publish content of document center folders to the Internet. The access can optionally be password protected or limited by IP address.

Publish files in document center for Internet access

  1. create a new folder of "Documents shared" type
  2. activate {Share} tab in the folder properties and configure whether {Anonymous access} is allowed and if {Accept requests from all sites} is enabled
  3. save the folder
  4. reopen the folder properties, activate {Share} tab and get a permanent link to the folder content

The link from p.4 can be send to users who have no accounts in FocalScope to access files stored inside the folder.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.