Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Help center 9
Voice 9
Call flow, routing and queues

Listed Numbers

Call Flow - Listed Numbers

To modify or create new listed numbers entry, go to Call Flow > Listed numbers in the Telephony Menu

When creating a listed number entry, you will have to input the Number and Description and select if enabled.

You can use the listed numbers by defining the placeholder {{ListedDID}}

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