Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.


Call Flow - Conference

To modify or create new Conference, go to Conference in the telephony Menu

Both creating new and editing will open a popup screen. There are a few fields to fill in.

  • Number: Conference number to dial from the IVR or internally.
  • Password: If filled, the caller will need to key in the password before being able to enter the conference.
  • PBX: If using multiple PBX, this will specify where the conference call will be hosted at.
  • Description: Optional field to add description for that conference.

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