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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Accessing SugarCRM contacts - Concept introduction

FocalScope can retrieve the information associated with a SugarCRM contact. This look up can be performed from FocalScope emails and Live Chats. The SugarCRM-integration function works similar to FocalScope accelerators, which can be used directly on text in an email body to perform a data lookup in a third-party system.

FocalScope offers Click-to-dial functionality through its IP Telephony integration, which can be used to dial the contact number associated with any SugarCRM contact, directly from the FocalScope interface. These and more features are available to businesses thanks to FocalScope integration with the widely used and popular CRM, SugarCRM.

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