FocalScope-GDS integration simplifies the lookup and response operations that travel agents have to do on an hourly basis. This greatly reduces human errors resulting from agents manually copying information from the GDS to their email client, and eliminates duplication of effort where agents have to retype excessive amounts of text to answer similar queries from customers.
The information available to agents with which to compile responses is fully customizable, and no special training is required for agents to use the FocalScope-GDS integration--making this one of the most powerful but also one of the easiest features to use in FocalScope.
The FocalScope-GDS integration example in this article uses Amadeus, but the principle is the same for any other GDS / CRS system.
Without FocalScope-Amadeus integration, travel agents are forced to manually look up and transfer relevant information between Amadeus and their email client. This process is laborious, inefficient, and prone to error. In FocalScope, this entire process is streamlined as follows:
Figure 1 - Accessing Amadeus from FocalScope
In the [Query Amadeus] window, compose a response from the modular components as follows:
Figure 2 - Compiling a response using information in Amadeus
The constructed response is written to the email / reply body and is ready for dispatch. It is that simple. All that is left to do is to dispatch the email.
Figure 3 - Final response ready for dispatch