Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

FAQ - How to reset an agent's login password

This article details how to reset an agent's FocalScope login password. Please note: Passwords can only be reset in the admin screen by administrators.


Resetting an agent's login password

  1. In the [Main menu], select [Screen > Administration]
  2. Click the [Administration] tab
  3. Navigate to the [User Access Control > Users] folder
  4. In the right-hand pane, right-click the name of the agent whose login password is to be reset and select [Set password]
  5. Specify the new password for the agent
  6. Inform the agent to log in using their new password

Figure 1 - Resetting an agent's login password

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