FAQ - How to reset an agent's login password

This article details how to reset an agent's FocalScope login password. Please note: Passwords can only be reset in the admin screen by administrators.

Tutorial

Resetting an agent's login password

1. In the [Main menu], select [Screen > Administration]
2. Click the [Administration] tab
3. Navigate to the [User Access Control > Users] folder
4. In the right-hand pane, right-click the name of the agent whose login password is to be reset and select [Set password]
5. Specify the new password for the agent
6. Inform the agent to log in using their new password

Figure 1 - Resetting an agent's login password