- Help center
- Email ticketing
- Users and accounts
How to check for / troubleshoot an incorrect email password
FocalScope is totally dependent on the correct credentials being provided for each email account to authenticate against the mail server and send / retrieve email messages. If the credentials of an account have been incorrectly specified, FocalScope will not be able to send / receive emails on the affected account. This article details how to troubleshoot an incorrect email password in FocalScope.
Prerequisites
Troubleshooting
Verifying the password of an email account
- In the [Main menu] select [Screen > Administrator]
- Click the [Administration] tab
- Navigate to the [Email Accounts] folder and double click the affected account
- At the bottom of the [E-mail account Properties] window, tick the [Temporarily reveal passwords...] flag
- Click the topmost [Test] button and wait for the testing session to finish
- When the test results show, click the [Log] label (highlighted in blue) to expand a detailed log of the testing session
- Locate the account password in the log records and compare it to the password on the mail server (both must match for the account to function correctly in FocalScope)
Figure 1 - Verifying the email account password