For a newly created ticketbox, we need to add an e-mail account to associate with the ticketbox. This e-mail account will be used to send and receive e-mails meant for this ticketbox.
Click the administration tab in the lower left corner of the left pane, in the administration screen.
Expand the [E-mail Accounts] node and click on the [Dedicated to a ticketbox] folder. Existing ticketbox e-mail accounts will be displayed in the right pane.
Fill in the required information to create a new ticketbox e-mail account in FocalScope. Complete each e-mail setting/field as follows:
Once you have configured the e-mail account and added ticketbox(es) to it, click [OK] to finish setup.
To confirm you have completed this process correctly, go to the User Workspace by clicking on the [Screen] tab and selecting [Workspace], then click on the ticketbox for which you have just set-up a dedicated e-mail account.
Right click anywhere on the right pane, then select [New...] to create a new message. A new message editor appears as shown. The [From] field should show the e-mail account which is associated with this ticketbox.
Deleting an e-mail account will not delete e-mails that are already downloaded into FocalScope, however a user will no longer be able to send or receive e-mails via that e-mail account, inside FocalScope.
In the right pane, select the e-mail account to delete. Right click, and choose [Delete].