Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Logging into your new FocalScope instance for the first time

To log into and configure a new FocalScope instance requires using the Administrator account. This article details where to get the administrator account's password and logging into the administrator account for the first time.

Please note, this is only applicably to on-premise installations.


Installing a New FocalScope Instance


Setting the Administration account password

During the FocalScope installation, you will be prompted to specify a password for the administrator account. Note down this password.

Figure 1 - Specifying the administrator account password

Logging into the administrator account

After your new FocalScope instance has been installed, log into the administrator account with the username Administrator and the password you specified during the installation process.

Figure 2 - Logging into the administrator account

Additional Information

Quick Setup Guide

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