Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Quick Setup Guide

Install and configure FocalScope in 6 easy steps

1. Download and Install SQL Server 2008 R2 Express


  • Download the SQL Server 2008 R2 Express (Database with Advanced Services) installation package for your system and install using the default installation options. Please note, enable the Full-Text Search feature when presented with the option to do so


Figure 1

2. Install .NET Framework 3.5

  • Install .NET Framework 3.5 on the hosting server using the Server Manager


Figure 2

3. Install the Web Server (IIS) role


  • Use the Server Manager to install the Web Server (IIS) role




Figure 3

  • Tick the highlighted role services to install as per Figure 4Please note, these role services are crucial to ensuring a fully-functional FocalScope installation




Figure 4

4. Download and Install FocalScope


5. Optionally Download and Install Openfire Jabber server


6. Run the Setup Wizard

After Installation



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