Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

Quick Setup Guide

Install and configure FocalScope in 6 easy steps

1. Download and Install SQL Server 2008 R2 Express

  • Download the SQL Server 2008 R2 Express (Database with Advanced Services) installation package for your system and install using the default installation options. Please note, enable the Full-Text Search feature when presented with the option to do so

Figure 1

2. Install .NET Framework 3.5

  • Install .NET Framework 3.5 on the hosting server using the Server Manager

Figure 2

3. Install the Web Server (IIS) role

  • Use the Server Manager to install the Web Server (IIS) role

Figure 3

  • Tick the highlighted role services to install as per Figure 4Please note, these role services are crucial to ensuring a fully-functional FocalScope installation

Figure 4

4. Download and Install FocalScope

5. Optionally Download and Install Openfire Jabber server

6. Run the Setup Wizard

After Installation

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.