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View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How to configure the FocalScope server self-referencing URL

For any add-on FocalScope modules (e.g., the Knowledge Base module) to function correctly and reliably, you need to have or set the self-referencing URL for your FocalScope instance. This is to ensure that all add-on modules refer to the correct network / internet location for your FocalScope instance. This article details how to set the self-referencing URL for your FocalScope instance.


Setting your FocalScope's self-referencing URL

  1. In the [main menu], select [Screen > Administrator] 
  2. Click the [Administration] tab
  3. Navigate to the [Global Configuration] folder
  4. In the right-hand pane, double-click the [Self-referencing name] entry
  5. In the [Self-referencing name] window, in the [Value] field, specify the preferred URL for your FocalScope instance
  6. The result in the [Example] field is the full self-referencing URL your FocalScope instance will use. Always use this URL when referencing your FocalScope instance for add-on modules
  7. Click [Save] to save changes

Figure 1 - FocalScope self-referencing URL

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