Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How do i set specific Music On Hold for an inbound queue?

How do i set specific Music On Hold for an inbound queue?

To assign music on hold for a specific queue,, go to Call Flow > Queues - Inbound in the telephony Menu


In the Music on hold field, select an existing sound file or upload a new sound file with the "+" button.

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