Help center

View helpful articles, tutorials and FAQs on the set-up and configuration

of the FocalScope omnichannel suite, according to best practice.

How-To: What is a sound resource group? How do i use it?

What is a sound resource group? How do i use it?

Resource group is to link up multiple sound file to play one after the other.

To modify or upload new Sounds to a resource group, go to Sounds in the telephony Menu.

Both creating new and editing will pop up a screen.

Select "Resource group".

For every sound file which you would like to chain, press the button.

Select an existing uploaded soundfile, create a new text to speech recording or upload a custom recording,

Custom File

If you select Custom File as they type, you will see and the file option to upload a recording.

Text to speech

Voice: If you select Text to speech, you can select from 4 voice over artist.

Text: This will be where you would type in the message that will be played.  You can press the speaker button on the right of the text field to preview the voice recording.

Let us help

If you have any questions, or need further support, please don’t hesitate to reach out.